Refund policy

At Al-Nuaim, we are committed to delivering high-quality perfumes, attars, and personal care products. Due to the nature of our products and hygiene standards, we follow a strict Return & Refund Policy. Please review the details below before placing an order.

1. Return Policy

Eligible Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alnuaim348@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alnuaim348@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alnuaim348@gmail.com.

We accept returns only if:

You receive a damaged or defective product.

You receive a wrong product (different from what you ordered).

Conditions for Return

You must raise a return request within 48 hours of delivery.

Return requests must be submitted by email or WhatsApp with your Order ID and clear photos/videos of the product and packaging.

The product must be unused, unopened, and in original packaging.

The original box, labels, invoice, and any accessories must be returned with the item.

Non-Returnable Items

Products that have been opened, sprayed, or used.

Products without original packaging or invoice.

Items purchased during sale/clearance or marked “Non-returnable.”

Return Shipping

If the return is due to wrong, defective, or damaged product, we will arrange return shipping.

If the customer requests a return for any other reason, the shipping cost will be borne by the customer.

2. Refund Policy

Eligibility

Refunds are applicable only for approved returns.

Refund Process

Once the returned item is received, our quality team will inspect it.

If approved, the refund will be processed within 7–10 business days.